What Is a Voicemail Report and What Does It Do?
A voicemail report is a record that documents the usage of the voicemail system on the NCVAV Santral. This report includes details such as the date and time of received voicemails, their length, the number dialed, and the content of the messages. Voicemail reports help businesses monitor voicemail traffic, track unanswered messages, and optimize messaging processes. This information enables the development of strategies to improve customer communication and enhance the efficiency of voicemail management.
Features
- Message Tracking: The Voice Mail report tracks incoming and outgoing voice messages in detail. It includes information such as the date, time, sender number, and message duration for each voice mail.
- Message Status Analysis: The report analyzes the status of voice messages. It provides information on how many messages were listened to, which messages were responded to, and which were ignored.
- User and Department-Based Reporting: Voice mails can be reported based on specific users or departments. This shows which users or departments are receiving more voice messages.
