What Is a Call Me Report and What Does It Do?
A Call Me report is a record that documents requests made through the "Call Me" feature on the NCVAV Santral system. This feature allows users to leave a request for a call to be made to a specific number. The report includes details such as the date, time, dialed number, and the outcome of each call request. Call Me reports help businesses monitor the performance of call requests, analyze customer feedback, and improve call management. This information aids in developing strategies for providing prompt and effective responses to customer requests.
Features
- Tracking Call Back Requests: The Call Back report tracks requests made using the "Call Back" feature. It shows the number of call back requests and their statuses.
- Call Back Answer Rate: The report measures how many of the call back requests were successfully answered. This evaluates the effectiveness of managing call back requests.
- Date and Time-Based Reporting: Call Back reports can be organized by specific date ranges and time periods. This helps identify periods with high volumes of call back requests.
- User and Department-Based Analysis: The report analyzes call back requests by specific users or departments. It shows which departments or users are receiving more call back requests.
