What Are Extensions and What Do They Do?
Extensions in your cloud PBX system are phone numbers assigned specifically to each employee or department. These extensions facilitate quick and efficient communication between employees. For example, with extensions, an employee can reach another simply by dialing their extension number, reducing communication delays and saving time.
The extensions offered by our PBX system are flexible and scalable. This allows you to easily add new extensions or manage existing ones according to the size and needs of your business. This flexibility enables you to quickly adapt to changes in your business processes and maintain effective communication even when outside the office.
Features
- Easy Communication: Internal extensions enable quick and easy communication between all employees within the company. This allows for dialing short numbers, minimizing time delays.
- Fast Routing: Call routing and transfers can be efficiently performed through internal lines. Employees can direct calls to the relevant departments or individuals.
- Advanced Reporting: Detailed reports can be generated for internal calls. These reports include data such as call durations, call frequency, and response times, useful for management analysis.
- Confidential Communication: Internal lines provide a secure and confidential environment for internal communication. Employee interactions are separated from external calls, enhancing efficiency.
- Customizable Voicemail: Customizable voicemail (IVR) can be used within the internal system. This allows for directing employees to specific departments and organizing internal communication more effectively.
