What Is a DID Report and What Does It Do?
A DID (Direct Inward Dialing) report is a record that documents the usage and performance of direct inward dialing lines on the NCVAV Santral system. This report includes details such as the number of calls received on each DID number, their duration, and peak times of call volume. DID reports help businesses analyze which lines are being used and the efficiency of these lines. This information enables the optimization of communication processes, evaluation of call performance, and development of strategies to improve customer service.
Features
- DID Call Tracking: The DID (Direct Inward Dialing) report tracks calls directed to internal lines. It shows the number of incoming calls and their status for each DID number.
- Number-Based Performance: The report analyzes the performance of each DID number. It includes data such as call duration, answer rate, and the number of missed calls.
- Time-Based Reporting: DID reports can be organized by specific time periods. This allows for analysis of call traffic to DID numbers during specific hours or days.
- User and Department Analysis: DID calls can be reported based on specific users or departments. This helps in evaluating the usage and performance of internal lines.
