What Is an Internal Report and What Does It Do?
An internal report is a record that details internal calls on the NCVAV Santral system. This report includes information such as the number of calls between internal extensions, their duration, and date and time details. Internal reports help businesses evaluate the efficiency of internal communication, monitor call traffic between employees, and optimize communication processes. This data can be used to enhance internal communication strategies and improve overall operational efficiency.
Features
- Internal Call Tracking: The internal report provides detailed tracking of internal calls within the company. It includes data such as call durations, calling and receiving numbers for each internal line.
- Performance Analysis: The report evaluates the performance of internal lines. It analyzes metrics such as average call duration, response time, and call success rate.
User and Department-Based Reporting: Internal calls can be reported based on specific users or departments. This helps identify which users or departments receive more calls.- Time-Based Analysis: Internal reports can be organized by specific time periods. This allows for observation of changes in call traffic during certain hours or days.
