What Are Voice Files and What Do They Do?
Voice files are pre-recorded audio files used in the NCVAV Santral system for call responses, voicemail messages, IVR menus, and other voice communication elements. These files enable businesses to provide a professional and consistent voice experience. Voice files can be used for various functions, including automating call responses, delivering informational messages, or personalizing customer interactions. Additionally, organizing and updating voice files within the system enhances user experience and supports the business's voice communication strategies.
Features
- File Upload and Management: Audio files are easily uploaded and managed within the system. This feature is used to collect and organize audio files in various formats.
- Automatic Transcription: Uploaded audio files are automatically converted into text. This facilitates the quick conversion of audio content into text format.
- Search and Filtering: Fast search and filtering options are available for audio files. This makes it easier to locate specific content or keywords within the audio files.
- Audio Analysis and Tagging: Audio files can be analyzed and tagged based on content. This helps in better understanding and organizing the content of the files.
