What Is a Voice File Survey and What Does It Do?
A voice file survey is a type of survey delivered to customers through the NCVAV Santral system using pre-recorded voice files. These surveys involve playing specific questions to customers, who then respond using their phone's keypad. Voice file surveys provide businesses with a practical solution for collecting customer feedback, evaluating service performance, and measuring customer satisfaction. This method is particularly effective for enhancing customer engagement and improving service processes.
Features
- Voice File Upload: The voice file survey allows users to upload voice files to provide responses. This feature is used to collect audio feedback or responses in surveys.
- Automatic Transcription: Uploaded voice files are automatically converted into text. This facilitates the analysis and interpretation of audio responses as text.
- User and Response
Tracking: The voice file survey
tracks and analyzes the audio responses provided by users. It details which
users provided which audio responses.
- Time-Based Analysis: Voice file surveys can be organized by specific dates and times. This helps observe the distribution and variation of audio responses over time.
