What Is an Outbound Call Report and What Does It Do?
An outbound call report is a record that documents external calls made from the NCVAV Santral system. This report includes details such as the date, time, duration, dialed number, and the outcome of each outbound call. Outbound call reports help businesses monitor the effectiveness of external calls, manage call costs, and evaluate marketing strategies. This information enables the analysis of call performance and the development of strategies to enhance customer relationships.
Features
- Call Tracking: The outbound call report tracks external calls in detail. It includes information such as called numbers, call durations, and call dates for each outbound call.
- Performance Analysis: The report evaluates the performance of outbound calls. It analyzes metrics such as average call duration, answer rates, and call success rates.
- User and Department-Based Reporting: Outbound calls can be reported based on specific users or departments. This helps identify which users or departments are making more external calls.
- Date and Time-Based Analysis: Outbound call reports can be organized by specific date ranges and time periods. This allows for analysis of call traffic and observation of changes over time.
