What Is a Country Report and What Does It Do?
A country report is a record that documents details of calls made from different countries on the NCVAV Santral system. This report includes information such as the countries from which calls originate, call durations, dates and times, and the overall distribution of calls. Country reports help businesses analyze international call traffic, monitor calls from different regions, and optimize global communication strategies. This information is used to improve marketing and customer service strategies and to better manage international customer relationships.
Features
- Country-Based Call Analysis: The Country Report analyzes international calls by country. It shows the number of calls, their durations, and other details for each country.
- Call Performance: The report evaluates call performance by country. It includes performance metrics such as call answer rates, success rates, and call durations.
- Date and Time-Based Reporting: Country reports can be organized by specific date ranges and time periods. This allows for analysis of call traffic from different countries over time.
- User and Department-Based Analysis: The report analyzes calls from countries based on specific users or departments. It shows which users or departments receive more calls from particular countries.
