What Is a Missed Call Report and What Does It Do?
A missed call report is a record that documents unanswered incoming calls on the NCVAV Santral system. This report includes details such as the date, time, duration, caller number, and reasons for missed calls. Missed call reports help businesses evaluate customer service performance, monitor call response rates, and enhance service quality. This information aids in understanding when and why calls are missed, allowing the development of strategies to provide faster and more effective responses to customer requests.
Features
- Missed Call Tracking: The missed call report tracks unanswered or missed calls in detail. This helps analyze the reasons and frequency of missed calls.
- Call Volume Analysis: The report identifies peak times when missed calls occur. This feature facilitates planning for additional resources during high call traffic periods.
- User and Department-Based Reporting: Missed calls can be reported based on specific users or departments. This allows for performance evaluation and the implementation of improvements.
- Call Back Requests: The report supports automatic call back requests for missed calls. This ensures prompt follow-up on missed calls, enhancing customer satisfaction.
- Data Visualization: Missed call data is visualized using charts and graphs. This makes analyzing missed calls and interpreting reports easier and more comprehensible.
