What Is a Caller Number Report and What Does It Do?
A caller number report is a record that documents details of incoming calls, including the caller's numbers, on the NCVAV Santral system. This report includes information such as caller identities, call dates and times, call durations, and which numbers are generating the most calls. Caller number reports help businesses analyze call traffic, understand customer behavior, and optimize marketing strategies. This information enables the management of customer relationships and the development of effective strategies to improve call response processes.
Features
- Caller Number Tracking: The caller number report provides detailed tracking of caller numbers for incoming calls. It includes information such as call dates, times, and durations for each caller number.
- Number-Based Performance Analysis: The report analyzes the performance of specific caller numbers. It shows the frequency of calls from recurring numbers and the answer rates for those numbers.
- User and Department-Based Reporting: Caller numbers can be reported based on specific users or departments. This feature helps analyze which numbers are generating more calls to internal lines.
- Date and Time-Based Reporting: Caller number reports can be organized by specific date ranges and time periods. This allows for analysis of call traffic and observation of changes over time.
