What Is a Directory and What Does It Do?
A directory in the NCVAV Santral system is a comprehensive phone book used for both internal communication and customer interactions. For internal use, it centralizes contact information for all employees, departments, and key individuals, facilitating quick dialing through internal lines. For customer communication, it displays the caller's name during incoming and outgoing calls, allowing users to easily make contact. Additionally, the directory feature enables the organization and reporting of customer information and contact history, providing businesses with a more efficient way to manage data and communication processes.
Features
- Caller Information Display: The directory feature displays the names and other details of callers during incoming and outgoing calls. This helps you identify the caller and quickly establish communication.
- Call Association: The directory shows individuals associated with call history. This provides easy access to frequently made calls and helps manage customer relationships.
- Ease of Contact: Allows for quick and easy contact with individuals you want to reach. This speeds up business processes and makes communication more efficient.
Reporting: Directory data can be regularly reported. This facilitates the analysis and management of directory contacts and information.
- Customizable Categories: You can organize directory contacts into different categories. This ensures that calls and communication are managed in a more systematic manner.
