What Is a Dashboard and What Does It Do?
A dashboard is an interface in the NCVAV Santral system that visually presents important data and performance indicators related to telephone traffic and call management. This panel allows for real-time viewing of metrics such as call volumes, call durations, response rates, and other key performance indicators. Through the dashboard, managers can monitor call trends, analyze performance reports, and make strategic decisions to improve operational efficiency. Its user-friendly interface ensures that data is easily understood and actionable insights are readily available.
Features
- Comprehensive View: The dashboard provides a comprehensive view of all system data on a single screen. This allows for quick observation of overall performance and operations.
- Customizable Widgets: Users can add customizable widgets to the dashboard according to their needs. This enables personalized presentation of key metrics and reports.
- Real-Time Data: The dashboard displays real-time data streams. This offers the ability to monitor performance instantly and make quick decisions.
- Interactive Reporting: The dashboard provides interactive reports with charts, tables, and other visual tools. This enhances the understanding and analysis of data.
