What Is a TTS Survey and What Does It Do?
A TTS (Text-to-Speech) survey is a type of survey delivered to customers through the NCVAV Santral system using voice. This system converts written text into spoken messages in real-time, allowing customers to participate in surveys via phone. TTS surveys make it easy for businesses to collect customer feedback, measure satisfaction levels, and assess service quality. Additionally, these surveys enable the development of strategies to improve customer experience and enhance service processes.
Features
- Text-to-Speech
Conversion: The TTS
(Text-to-Speech) survey allows text-based survey questions and responses to be
read aloud. This feature enables survey questions and answers to be heard
audibly.
- Automatic Voice Responses: Survey responses are automatically generated as voice responses and presented as audible feedback. This allows users to convey text-based answers in an audio format.
- User and Response Tracking: The TTS survey tracks which users provided which voice responses and offers detailed reports. It shows which users submitted which audio responses.
- Time-Based Reporting: TTS surveys can be reported by specific dates and times. This helps observe the distribution and variation of voice responses over time.
