What Is a CDR Report and What Does It Do?
A CDR (Call Detail Record) report is a record that documents detailed information about all calls on the NCVAV Santral system. This report includes details such as the date, time, duration, dialed and calling numbers, call type, and call outcome. CDR reports help businesses monitor call traffic, analyze call costs, and optimize communication strategies. This data allows for the evaluation of call performance and the development of strategies to enhance customer service and operational efficiency.
Features
- Detailed Call Analysis: The CDR (Call Detail Record) report provides detailed information about each call, including call duration, caller and receiver numbers, call time, and more. This helps in analyzing call performance.
- Customizable Reporting: Users can customize CDR reports according to their needs. Filtering can be done based on specific date ranges, call types, and other criteria.
- Scheduling and Reporting: CDR reports can be automatically generated for specific time periods. This meets the need for regular reporting and ensures reports are updated consistently.
- Call Performance Monitoring: Reports help monitor call performance. Data such as call duration, response times, and call failure rates are used for performance analysis.
- Data Export and Integration: CDR reports can be exported in various formats (CSV, Excel, PDF, etc.) and integrated with other systems. This allows for more comprehensive data analysis and reporting.
