What Are Special Day Definitions and What Do They Do?
Special day definitions are a feature in the NCVAV Santral system that allows you to automatically manage call routing and responses on specific dates or special days. These definitions can direct or handle calls appropriately during holidays, company events, or other significant days. For instance, during a holiday, calls can be automatically routed to a voicemail system or greeted with a specific message. Special day definitions enable businesses to maintain service continuity and manage customer communication more effectively during such occasions.
Features
- Date-Based Definitions: Special day definitions set specific rules for particular dates or holidays. This includes customized settings for anniversaries, holidays, or company-specific special days.
- Automatic Response Messages: During special days, automatic response messages or voice responses can be configured. This provides information related to the special day to callers or message senders.
- Scheduling and Calendar Integration: Special day definitions can be integrated with calendars for planning. This ensures important dates and events are reflected and managed within calendars.
- Priority Routing: Calls or messages can be routed to specific departments or individuals based on rules defined for special days. This ensures efficient service management during special days.
- Reporting and Monitoring: Detailed reports are provided on definitions and rules applied for special days. This helps monitor and evaluate activities during special days.
